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Delivery

CargoKid has cargo bikes on stock and will be delivered 2-10 working days if delivered to your home address. You can also pick up you cargo bike at our warehouse in Rødekro. If the cargo bike is in back order or ‘your own design’ has been ordered the time of delivery is up to 20 working days.

All listed prices on the web shop is included VAT.

 

All cargo bikes are delivered 100% assembled and ready for use. We quality assure and test every cargo bike before they are sent out from our warehouse.

 

CargoKid will of course make an exchange or refund you your money as well as arrange for our carrier to bring back the cargo bike, if you have changed your mind about the purchase, however, we will charge you a fee of 1,300.00 DKK incl. VAT. You have 14 days sale or return provided the cargo bike has not been driven. If you choose to return the cargo bike yourself, we will only charge you a fee of 650.-  DKK incl. VAT for the original delivery to you. If you picked up the cargo bike yourself in our shop as well as return it yourself, we shall of course not charge you any fee.

 

If you need to register a complaint please contact CargoKid at tel: 70 23 82 60 or by e-mail info@cargokid.dk

We make reservations for repairing the damage before we make a refund. If the cargo bike was delivered with sheeting on, we must assess whether or not the cargo bike is saleable before we make a potential refund. Reservations are made for printing errors and changes to the specifications on the cargo bikes and accessories as well as changes to VAT and duties.

 

Transport

Any damage made in transport must be pointed out immediately and duly noted on delivery to the carrier and CargoKid.

Returns

CargoKid will of course make an exchange or refund you your money as well as arrange for our carrier to bring back the cargo bike, if you have changed your mind about the purchase, however, we will charge you a fee of 1,300.00 DKK incl. VAT. You have 14 days sale or return provided the cargo bike has not been driven. If you choose to return the cargo bike yourself we will only charge you a fee of 650.-  DKK incl. VAT for the original delivery to you. If you picked up the cargo bike yourself in our shop as well as return it yourself, we shall of course not charge you any fee.

 

Payment

As a private individual or a company you can make your purchase on our website and pay with a credit card, incl. Dankort, VISA, Mastercard, Visa Electron, Maestro, and JCB


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Customers with an EAN-number are registered in our system and can also place an order via our web shop or our e-mail info@cargokid.dk or telephone: 70238260

 

Warranty

CargoKid gives a two-year warranty. The warranty does not include worn parts or movable parts. We have a mobile service team that can help you with any repairs. They offer to come to you so you do not have to bring your cargo bike to the repair shop. Contact our servicemen on tel: 70238260 or write an e-mail on info@cargokid.dk All our bikes are labelled with a CE standard and comply with the current standard.

 

Right of complaint

We have a two-year statutory right of complaint.

The right of complaint covers all parts of the cargo bike.

The right of complaint entails for us to commit ourselves to rectify flaws and deficiencies on the bike when the customer receives the bike. If it is a significant flaw, the customer can annul the purchase and have a full refund. If it is not a significant flaw, we have one chance to rectify it, and if this does not solve the problem, the customer can annul the purchase and have a full refund.

 

Warranty period

The customer MUST complain within ‘reasonable time’ when discovering a flaw after reception. If this is not done both warranty and warranty period is revoked.

CargoKid must also rectify the flaw within ‘reasonable time’, provided the customer complains within ‘reasonable time’. If CargoKid cannot rectify the flaw within ‘reasonable time’, the customer can annul the purchase and demand a full refund.